SME Financing AI Approver AssistantSME Financing AI Approver Assistant
HKMA GenAI Sandbox
Selected for HKMA’s inaugural Generative AI Sandbox (only 10 banks from 40+ proposals) as sole bank focusing on loan financing and authored technical report submitted to HKMA
Engineered generative AI solution achieving 59% operational reduction (16.5 to 6.75 hours), automating 10-hour manual process to 15 minutes while maintaining quality equivalent to 5-year credit veterans
AML Alert Prioritisation ModelAML Alert Prioritisation Model
1st AI bank-wide
Delivered bank’s first ML model through AI governance with zero audit findings, achieving 4.18x faster STR identification and 21% to 88% precision improvement; cited by HKMA as exemplary industry reference in RegTech Case Studies Volume 2
Achieved stratification with 30% low-risk tier containing <1% suspicious activity, enabling hibernation strategy for HKMA AI roadmap and investigator redeployment to higher-value tasks
Call Centre Agent Assist ChatbotCall Centre Agent Assist Chatbot
1st GenAI bank-wide
Delivered bank’s first generative AI in production after passing all risk and control assessments, achieving 25% efficiency gain through internal chatbot synthesising answers from multiple knowledge sources
Achieved 80% agent satisfaction rate and developed risk assessment framework based on OWASP Top 10 for LLM that serves as template for future generative AI projects
Founding leader who established Data Science function from zero to production AI deployment, recognized as bank’s AI subject matter expert.
Leveraged AI and generative AI expertise to deliver complete value chain from identifying use case opportunities through proof of concept development to production implementation.